The holidays are a time for giving, and one way to show your clients and customers how much you care is by sending them personalized messages. Here are some ideas for how to do it.
Messages like these are more personal and less consumer-focused, which can be a welcome reprieve in a season that seems all about shopping.
Use a Voicemail to Text Messaging Platform
During the holidays, business owners are busy, and it can be easy to forget something important, like informing customers of changes in your business hours. Thankfully, a virtual phone system with voicemail to text messaging makes it easy to keep your customers updated this holiday season. This convenient communication tool enhances your ability to convey holiday phone messages for business.
Use your business phone system to send a cheerful greeting that provides your contact information and notes when you will be available again. If you have an after-hours support number, include that information in your message so callers know they can still reach you. A holly, jolly greeting also humanizes your company and allows consumers to feel comfortable contacting you when the office is closed. This fosters consumer engagement, which leads to increased loyalty and brand advocacy.
Send a Text Message to Everyone
As the holiday season begins, create unique messaging that cuts through all the noise and helps customers. Offer a text coupon or special gift with purchases that can help boost AOV. Share event updates and reminders via text, such as scheduling an appointment, checking in for a flight, or addressing annual service needs.
Make sure to have a jolly voicemail greeting that lets callers know you will be back in the office soon and how to reach you in case they need to contact you. You can also include your updated holiday business hours.
Lastly, consider signing your messages with the names of key team members who work closely with your clients. This will make them feel more personal.
Send a Text Message to Specific People
During the holiday season, businesses need help communicating with their customers. Especially if they are a small business or e-commerce company, using a business cloud phone system, businesses can create personalized greetings and call-to-action messages that will leave a lasting impression on their customers.
A personal and heartwarming holiday message is a great way to thank your customers for their business. This can help to build loyalty and brand trust.
If you have any other important information for your customers, it is also a good idea to include it in the greeting. For example, if you will be closed for the holidays, you can inform callers about alternative contact numbers. Or you can tell them when you will be available to answer calls.
Send a Text to a Particular Individual
If you’re a small business or ecommerce retailer, this is the perfect time to offer customers exclusive deals that can be used in-store or online. Email can confuse customers, but text messaging is more straightforward and effective.
You can easily send a personalized text message to each caller by finding the person’s name or phone number in your list and selecting the “Send a message” option. You can even attach an offer to the message to drive up AOV.
Send a Text Message to Everyone
The holiday season is great for launching new products or making special announcements. For example, a retail business can send a text message to their top customers with a limited-time offer that will help boost average order value.
Businesses can also use a virtual phone system that allows custom greetings to let callers know when the company will be open or closed over the holidays. This helps establish a relationship with the client right from the beginning of the call and avoids sending out irrelevant group messages that may annoy customers. You can also personalize this type of message by including the name of a team member who works with a particular client.
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