Critical Event Management Platforms have been transforming our way of handling crises and emergencies. Right from college campuses to emergency services, a lot of organizations and businesses rely on a critical event management platform to perform their day-to-day operations.
But, how do we use them effectively and efficiently?
This article will walk you through how to protect your organization with critical event management platforms.
- A perfect friend for an educational institution
Educational institutions handle an enormous number of teachers and teenage students or kids in most cases. This can be a daunting task on regular days. When it comes to a critical event or crisis, it can be a big mess altogether.
For example, if there is a fire accident or a violent incident inside the campus, the students can be notified instantly so that they can avoid that specific area of the campus.
- Face saver for a SaaS company
SaaS companies usually work with tight deadlines and even if one small thing goes wrong along the way, the entire project will be in jeopardy. These failures can only be addressed with a critical event management system.
Apart from the benefits while building a product, a CEM can have immense benefits while maintaining a software product too. For instance, there are multiple critical portals that are prone to crashes or cyberattacks.
If the Amazon website is down for an hour during a prime sale day, the estimated loss may touch millions across the globe. If the income tax portal is down on the last day for filing IT returns, thousands of taxpayers may end up paying a fine for a mistake that isn’t theirs.
In situations like these, a CEM platform can identify the issue as soon as possible and even suggest a course of action to solve the burning issue.
- Can be a support system for customer care executives
Technical support is still a painful process for a majority of the customers. Especially, when it comes to electronic devices such as mobiles, laptops, etc…, the executives struggle to find the problem over a phone call and help the customer rectify it.
If a CEM is integrated via a mobile app with the device having the issue, it can be solved in a snap. The CEM platform can be built to analyze the problem and suggest multiple solutions. This makes the job of the customer care executive simple and drastically reduces the turnaround time for the customer. This also removes the need for the customer to travel to a service center or a shop unnecessarily.
- Health care sector
The ongoing pandemic has once again put the spotlight on the health care infrastructure and the urgent need to modernize it. A well-designed CEM can take away the stress on the health care system and manage all the resources efficiently.
Right from allocation of resources to identifying potential health hazards and hotspots, a CEM platform can do this all at once thereby removing potential human errors in any of these processes.
- Automobile service and emergency response
Automobile companies spend millions on service support for their customers. Roadside assistance has become more relevant and customers expect their vehicle manufacturers to provide swift support if their car or vehicle breaks down in the middle of nowhere.
Usually, customers have to go through a painful process of calling and explaining every detail to a customer care executive. In most cases, reaching the executive itself is a demanding task. A simple mobile app integrated with a robust CEM platform can solve this by analyzing risk and dispatching required assistance swiftly.
Apart from the above-mentioned industries, multiple other businesses or organizations can make use of a critical event management platform to make their entire business operation different.
When it comes to a CEM platform one size doesn’t fit all. Every business needs a custom CEM platform to serve its specific needs and target audience. The vendor who builds this CEM platform needs to understand all your requirements and needs to have access to the right resources.
One such expert in building CEM platforms for successful businesses and organizations is Zapoj. All you have to do is visit our website at https://zapoj.com/ and let us know about your requirements.
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Did you know the right way to save your team or protect your organization during a crisis?
Every organization can use a CEM platform differently, check out this blog to know yours!
Do you know what can save your organization from a crisis? A CEM platform.
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