Imagine after a hard day from work you think of trying a new restaurant. You placed the order, but the waiter didn’t take the order correctly. After a long wait, he appeared with the wrong one.
Doesn’t it sound frustrating? Or maybe you are wondering what it has to do with healthcare? The patients also enter the hospital with certain expectations as you enter the restaurant with the hope of good food. If those hopes go unmet for whatever reason, it can be challenging to provide a great experience. To avoid this situation, the hospital’s personnel need to communicate effectively with the patients and other staff members.
DEFINING EFFECTIVE COMMUNICATION
Communication is effective when both speakers and listeners exchange information with one another. The message send and present thoughtfully. Your tone and body language will either muddy up the details or increase its accuracy for verbal communication.
Ensuring that patients get adequate treatment takes more than performing procedures and providing diagnoses for clinics and health care facilities. In all stages of the health care process, communication is a crucial aspect. Sharing patient information correctly with a network of physicians, nurses, consultants, deciding how to handle existing and new patients makes a need for efficient and cohesive communication in healthcare.
HOW TO BENEFIT FROM BETTER COMMUNICATION ACTIVITIES?
According to a report released in Fierce Healthcare, ineffective communication has been a factor in 1,744 patient deaths and over $1.7 billion in malpractice costs nationwide in the past five years. It illustrates that both patients and health care providers will benefit from better means of communication. Good coordination is necessary for health care providers to protect their patients. Also improve day-to-day operational performance, both intra-hospital and inter-hospital.
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STANDARD METHODS OF COMMUNICATION
There are several means of communication in each healthcare system. Incorrect dosages can result from a small printing error. Insufficient knowledge may prevent a doctor from hearing about a critical allergy. The first step to make sure that a hospital is functioning as smoothly as possible, both for the good of the patients and the hospital, is to realize how conventional communication methods work. To that end, below are the most critical ways that information is communicated and exchanged by hospitals and other health care systems.
1. TRANSMITTING DETAILS ABOUT PATIENTS
Through pre and intra-hospital communication, patient records exchange safely. Delays in processing records will cost hospitals millions of dollars in unnecessary costs per year. The use of Patient data is to establish a detailed medical history to guarantee adequate medical care. Suppose patient details not interchange between departments. In that case, there could be a much greater risk of mistakes in practice and resulting cost increases.
2. SHARE FINDINGS FROM RESEARCH
While creating and enhance methods and tools, the health care industry depends on research. However, some third-party researchers, such as those who work with private firms or pharmaceutical laboratories, are unwilling to disclose their results with other companies. It is because of economic constraints in their sectors. According to an article published by Forbes, lack of access to the latest research will stall medical progress, expend money, and adversely affect health outcomes. Providers must incorporate communication systems that allow researchers to communicate efficiently and effectively.
3. EFFECTIVE COLLABORATION WITH COLLEAGUES
Communication depends heavily on coordination between colleagues. To build a system that runs as efficiently as possible, patients, laboratory staff, physicians, and workers need constant communication. Inter-colleague cooperation often involves appropriately entering data into databases, significantly shared ones. Inaccurate correspondence between departments can lead to mistakes in the database’s entry, potentially risking patients’ safety.
CONCLUSION
Communication plays a significant role in every sector. About all matters affecting your patients, family members, and caregivers are open, direct, and candid. In communication, seal up all gaps and leave nothing to chance or guesswork. The communication models among employees and in employee-patient relationships should concentrate on transparency.
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