Supercharge Your Service – 5 Essential Steps to Perfecting Your Customer Service Strategy

Many things make a business successful and sales is near the top of the list. However, to get business and make money, you have to ensure all the other elements are in harmony, as well. One of those is customer service. Do you have the best customer service strategy? If not, read on and find out how to supercharge your service for the benefit of your bottom line. Invest in Technology Technology is evolving at a fast pace, with each new development a chance to improve a company‚Äôs processes. … [Read more...]

Customer Churn: What It Is and How You Can Prevent It

A profitable business is a thriving business. How did the business become profitable? The customers. The customers are the ones that allow a business to grow and retain a name in the challenging entrepreneur world. Now, existing customers take need more TLC than a new customer because the new customer is impressed from the start, which is why they became a customer. An existing customer has fallen in love once enough to buy, but the momentum needs to be there to keep them buying. This is where … [Read more...]